Refund Policy

At TIVAE (tivae.in), we strive to ensure customer satisfaction while maintaining fair and transparent business practices. This Refund Policy is prepared in accordance with applicable Indian laws, including the Consumer Protection Act, 2019and Consumer Protection (E-Commerce) Rules, 2020.

By placing an order on our website, you agree to the terms of this Refund Policy.

1. Eligibility for Refund

A refund may be initiated only if:

  1. The return request is approved as per our Return Policy
  2. The product is received at our warehouse in:
  3. Unused, unworn, and unwashed condition
  4. Original packaging with tags intact
  5. Free from damage, stains, or alterations

Products that fail quality checks upon arrival at our warehouse will not be eligible for a refund.

2. Refund Timeline (As per Law)

  1. Once the returned product reaches our warehouse and passes inspection, the refund will be processed within 7 (seven) working days.
  2. This timeline complies with Indian consumer law requirements for timely refunds.
  3. The actual credit time may vary depending on the payment method and banking partner.

3. Mode of Refund

  1. Refunds will be issued only to the original mode of payment used during purchase.
  2. For prepaid orders, the refund will be credited back to the same bank account, card, UPI, or wallet.
  3. Cash-on-Delivery (COD) orders may require bank details for refund processing.

4. Non-Refundable Items

The following items are not eligible for refund, unless received damaged or defective:

  1. Jewellery items
  2. Items purchased during sale, clearance, or promotional offers
  3. Customized or made-to-order products

This is in accordance with permitted exclusions under Indian e-commerce rules.

5. Shipping & Handling Charges

  1. Original shipping charges (if any) are non-refundable, unless the return is due to an error on our part.
  2. Reverse pickup or return shipping costs may be deducted from the refund amount, if applicable.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Notify us within the timeframe mentioned in our Return Policy.
  2. Provide clear images/videos for verification.
  3. Upon approval, a replacement or refund will be initiated at no additional cost.

7. Cancellation & Refund

  1. If an order is cancelled before dispatch, a full refund will be processed.
  2. Orders cancelled after dispatch will follow the standard return and refund process.

8. Right to Refuse Refund

TIVAE reserves the right to refuse a refund if:

  1. The product shows signs of use or damage
  2. Return conditions are not met
  3. The return request violates this policy

Such decisions are made in compliance with applicable consumer protection laws.

9. Contact & Grievance Redressal

For refund-related queries or complaints, customers may contact us through the support details available on tivae.in, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

10. Policy Updates

TIVAE reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.